JOIN US - CAREERS & BENEFITS

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Vionic Group offers life-changing products to the marketplace, helps thousands of customers, and
employs an incredible team of people. We are very proud to be selected as one of the “Best Places
to Work in the North Bay” by North Bay Business Journal for several consecutive years.

Available Positions

We're looking for energetic and talented people to join our team. To apply, please send your resume and cover letter - with the job title you're applying for in the subject line - to: jobs@vionicgroup.com

Accounting Clerk

About the Position

The Accounting Clerk will perform accounting and clerical tasks related to the efficient processing of accounts payable and accounts receivable transactions.

Responsibilities:

Review invoices for proper level of approval and coding.
Enter invoices and vendor files into ERP system.
Prepare and process payment runs in accurate and timely manner.
Responsible for clean and concise AP aging file.
Provide supporting docs for financial audits.
Research and resolve any invoice discrepancies.
Build relationships with vendors/customers and provide quality level of customer service.
Process and record customer payments in a timely manner.
Ad hoc reports as necessary.

Education / Experience / Abilities:

Bachelor's degree from a four-year university, two years of related experience in the work field.
Ability to identify and solve problems efficiently and quickly.
Ability to work in a fast-paced and sometimes stressful environment.
Ability to multi-task and maintain productivity.
Ability to work independently and in a team.
Positive, flexible team player.
Demonstrates a positive view of role of service to customers, vendors and coworkers.

Customer Care Clerk

About the Position

The Customer Care Clerk provides exceptional service to Vionic's customers, dealers and outside sales representatives, as well as meets/exceeds sales profit and customer satisfaction targets.

Responsibilities:

Order Processing - Process and maintain orders received from customers.
Inbound Calls/Outbound Calls - Receive and make relationship-building calls with agents, wholesalers, retailers and, on occasion, consumers.
Send order confirmations and advise on backorders, available inventory, shipping/tracking and general queries.
Service Management - Identify trends in Customer Care data and report to the Customer Service Supervisor on those trends. Initiate action to take advantage of opportunities.
Customer Care Support - Provide general support to the Customer Care team.
General Administrative Duties - Assist with general administrative functions as assigned (filing, copies, etc.).
Other duties as requested.

Education / Experience / Abilities:

High school diploma or general education degree (GED); one to three months related experience and/or training; or equivalent combination of education and experience. Extensive experience in a telephone-based customer service role.
Prior experience in a multi-tasked call center.
Prior experience with computer data entry.
Prior experience in working to a sales budget.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
Ability to apply concepts of basic algebra and geometry.
Advanced skills in Excel, experience and proficiency with customer service/order entry software systems, basic skills in standard office software such as Word, Outlook, etc. are required.
Keyboard skills to at least 35 words per minute.
Ability to work in a fast-paced and sometimes stressful environment.
Ability to multi-task, prioritize and toggle between several screens with ease.
Ability to identify opportunities that "fall outside the square" and to initiate action to take advantage of those opportunities.
Ability to work independently and in a team.
Positive, flexible team player.
Ability to maintain a positive and pleasant attitude with customers at all times.
Demonstrates a positive view of role of service to customers.
Ability to solve problems efficiently, quickly and with empathy for customer issues.
Industry knowledge of footwear or consumer soft goods is preferred.

eCommerce Customer Care Consultant

About the Position

The eCommerce Customer Care Consultant provides exceptional service to all customers seeking knowledge regarding products and purchases. As the "voice" of the Vionic brand, the eComm CCC is instrumental in ensuring our customers have a positive, informative experience. Due to the direct customer contact involved, the eComm CCC also plays an important role in relaying customer feedback to internal stakeholders regarding issues and trends to help us better understand and react to the needs of our customers.

Responsibilities:

Serve customers through multiple channels to include phone, email, social media and chat.
Work in fast-paced environment while maintaining calm demeanor.
Work through customer issues non-scripted. Able to develop your own "voice."
Assist in maintaining Frequently Asked Questions section on our website.
Maintain high-customer satisfaction and response rates within one business day.
Represent company in professional manner at all times.
Develop exceptional knowledge regarding our products in order to better serve our customers.
Continually look to improve process to enhance the customer experience.
Help spot trends regarding returns, customer feedback and website bugs.
Other duties as requested.

Education / Experience / Abilities:

High school diploma or general education degree (GED); one to three years related experience and/or training; or equivalent combination of education and experience.
Two to three years of experience in a direct-to-consumer serving role – in footwear or apparel a plus!
eCommerce experience is desired, but not required.
Enthusiastic approach to customer service; a love for helping others and exceeding customers' expectations.
Passion for excellence.
Ability to diffuse potential problems and turn them into opportunities.
Understanding of on-line ordering systems and general processes a plus.
Ability to identify and solve problems efficiently and quickly.
Ability to work in a fast-paced and sometimes stressful environment while maintaining a calm demeanor.
Ability to multi-task and maintain productivity.
Ability to work independently and in a team.
Positive, flexible team player.
Very strong work ethic.
Demonstrates a positive view of role of service to customers, vendors and coworkers.
Very strong skills on the phone and computer including internet.

Global & Home Shopping Marketing Manager

About the Position

The Global & Home Shopping Marketing Manager will help align efforts to grow and champion the Vionic brand in international markets and through home shopping channels. This will be the primary liaison between internal Marketing/Digital teams, Vionic International and Home Shopping managers and International markets. This role will also help to create, test and roll out sales-driving and key performance initiatives across all home shopping platforms.

Responsibilities:

Deliver timely Marketing Playbook for International and Home Shopping channels.
Develop Marketing plans for each channel and market, leveraging brand assets to drive local results.
Deliver timely and thorough execution of QVC U.S. marketing plan.
Understand the channels’ key selling and launch dates and inform Marketing/Digital teams accordingly.
Introduce the brand to global audiences/markets and align internal groups to support.
Prioritize efforts that will elevate the brand and drive revenue through channels.
Through an appreciation of and respect for diversity in cultures and business customs, guide direction and communications accordingly.

Education / Experience / Abilities:

Bachelor's degree (B.A.) or equivalent in Marketing or International business from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Minimum six years of experience working with a global brand.
Industry knowledge of footwear or consumer soft goods is preferred.
Broad experience across marketing disciplines (especially brand, retail and digital marketing).
Proactive, responsive and decisive. Able to integrate, operate and influence inside and outside the business, building relationships and trust at all levels.
Proven success in working across diverse cultures and geographies.
A passion for making things happen and seeing the results. Ability to prioritize efforts and resources to achieve the best business results for company and partners.
Competence with Microsoft office suite (Word, Excel, Powerpoint). Prefer experience working within project management system (e.g., Basecamp) and shared communication tools (e.g., Evernote, Honey).
Strong communication skills across all methods.
Ability to think strategically and manage through to the details. Proven success in managing multiple projects across varied timelines.
Ability to identify and solve problems efficiently and quickly.
Ability to work in a fast-paced and sometimes stressful environment.
Ability to multi-task and maintain productivity.
Ability to work independently and in a team.
Positive, flexible team player.
Demonstrates a positive view of role of service to customers.

Senior Logistics Leader

About the Position

The Senior Logistics Leader is responsible for on-time of inbound shipments from origins to the U.S., Canada, Asia Pacific and EU. This role works directly with the overseas factories, worldwide customers, freight forwarder, trucking companies and customs broker.

Responsibilities:

Control the process of booking, customs and FDA clearance, and deliveries among factories, freight forwarder, customs broker and trucking companies. Work with overseas vendors, internal key accounts and warehouses for all shipping and delivery aspects.
Work with overseas factories on shipping plan to make sure shipments are on time and meet delivery windows.
Simplify existing manual reporting and maximize the use of system.
Work directly with freight forwarder and customs broker on shipping documents, customs and FDA clearance, import entries and drawback.
Work directly with trucking companies on delivery, loss and damage claim, anticipated port congestion and terminal closure.
Meet internal and external communication satisfaction by response timeline within the same day for domestic and 24 hours for international.
Meet all financial and operations reports per reporting calendar.
Other duties as requested.

Education / Experience / Abilities:

Bachelor's degree (B. A.) from four-year college or university; or one to two years' related experience and/or training; or equivalent combination of education and experience. Minimum of five years of full-time work experience in a wholesale or retail company, preferably in a logistics role.
Knowledge of office operations, workflow analysis and current technologies in telecommunications, data entry and file management. Excellent attention to detail.
Strong organizational skills.

Web Production Specialist

About the Position

The Web Production Specialist is responsible for creating and updating content and assets on Vionic Group web properties (including vionicshoes.com, vasylimedical.com and vionicgroup.com), as well as marketing and transactional emails, utilizing HTML, CSS and graphics production tools.

Responsibilities:

Produce HTML and graphics for Vionic Group websites and digital marketing programs.
Provide weekly, monthly and quarterly support with analytics reporting and monitoring.
Produce and develop campaign and category landing pages utilizing user experience and search engine optimization best practices and internal brand standards.
Create, update and maintain web content in content management system (Magento), monitor (quality control) content on live site and trouble shoot or escalate as needed.
Provide creative assets for banners to be utilized on Vionic sites and for advertising, retargeting and social media.
Perform QA/maintenance of pages to ensure all offers, landing pages, copy, functional and non-functional elements are accurate and operational. Follow-up to resolve issues, and load finished/approved material into content management system.
Manage monthly process for regular content reviews and audits with Marketing Managers; ensure all pages are reviewed on schedule.
Publish timely and accurate digital assets for sharing with international teams.
Collaborate closely with product management, design, writing, marketing and technology development teams.
Provide back-up support for product review approvals and site merchandising.
Other duties as requested.

Education / Experience / Abilities:

Bachelor's degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Two to four years of work in a web production environment.
Expertise in HTML development for desktop and mobile.
Advanced CSS (style sheet) skills.
Experience working in content management systems.
Experience and proficiency with standard office software such as Word, Outlook, web browsers, etc.
Familiarity with email development and campaign management tools.
Intermediate PhotoShop and Illustrator skills.
Knowledge of user experience and digital marketing best practices.
Understanding of social media management.
Basic familiarity with web analytics.
Search Engine Optimization experience a plus.
Experience working collaboratively within a creative team.
Quick learner who can "hit the ground running."
Ability to work in a fast-paced and sometimes stressful environment.
Ability to multi-task, prioritize and toggle between several tasks with ease.
Strong written and verbal English communication skills.
Ability to work independently and in a team.
Positive, flexible team player.
Ability to maintain a positive and pleasant attitude with customers and coworkers at all times.
Demonstrates a positive view of role of service to sales team and customers.
Ability to solve problems efficiently, quickly and with empathy.
Industry knowledge of footwear or consumer soft goods is preferred.

Benefits

We believe in a total value proposition that includes competitive compensation (base and
incentive pay), benefits, a positive work environment, and opportunities for professional growth.
We work hard and we make sure to build in opportunities for teamwork, creativity and fun. Our
comprehensive benefits package includes:

• Medical
• Dental
• Vision
• Long-term disability
• Life
• 401K retirement plan with employer match
• Semi-annual incentive program
• Generous time off program
• Wellness program
• Free shoes
• Friends & family discounts on shoes