JOIN US - CAREERS & BENEFITS

So what are you waiting for?
Your adventure starts now.

Vionic Group offers life-changing products to the marketplace, helps thousands of customers, and
employs an incredible team of people. We are very proud to be selected as one of the “Best Places
to Work in the North Bay” by North Bay Business Journal for several consecutive years.

Available Positions

We're looking for energetic and talented people to join our team. To apply, please send your resume and cover letter - with the job title you're applying for in the subject line - to: jobs@vionicgroup.com

Customer Care Clerk

About the Position

The Customer Care Clerk provides exceptional service to Vionic's customers, dealers and outside sales representatives, as well as meets/exceeds sales profit and customer satisfaction targets.

Essential Responsibilities:

Order Processing - Process and maintain orders received from customers.
Inbound Calls/Outbound Calls - Receive and make relationship-building calls with agents, wholesalers, retailers and, on occasion, consumers.
Send order confirmations and advise on backorders, available inventory, shipping/tracking and general queries.
Service Management - Identify trends in Customer Care data and report to the Customer Service Supervisor on those trends. Initiate action to take advantage of opportunities.
Customer Care Support - Provide general support to the Customer Care team.
General Administrative Duties - Assist with general administrative functions as assigned (filing, copies, etc.).
Other duties as requested.

Education / Experience / Abilities:

High school diploma or general education degree (GED); one to three months related experience and/or training; or equivalent combination of education and experience. Extensive experience in a telephone-based customer service role.
Prior experience in a multi-tasked call center.
Prior experience with computer data entry.
Prior experience in working to a sales budget.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
Ability to apply concepts of basic algebra and geometry.
Advanced skills in Excel, experience and proficiency with customer service/order entry software systems, basic skills in standard office software such as Word, Outlook, etc. are required.
Keyboard skills to at least 35 words per minute.
Ability to work in a fast-paced and sometimes stressful environment.
Ability to multi-task, prioritize and toggle between several screens with ease.
Ability to identify opportunities that "fall outside the square" and to initiate action to take advantage of those opportunities.
Ability to work independently and in a team.
Positive, flexible team player.
Ability to maintain a positive and pleasant attitude with customers at all times.
Demonstrates a positive view of role of service to customers.
Ability to solve problems efficiently, quickly and with empathy for customer issues.
Industry knowledge of footwear or consumer soft goods is preferred.

Designer - Footwear

About the Position

The Designer supports the Design Department in meeting the company's product sales goals and department priorities. The Designer will help drive product design and development seasonally, identify trends and help translate these to an effective working plan within company calendar timelines. The Designer will be required to manage specific projects in support of department and corporate goals as identified.

Essential Responsibilities:

Communicate sample requests, designs, revisions and specs effectively to both internal teams and overseas office teams.
Support the Creative Director with realizing seasonal product ranges.
Maintain accurate seasonal product files.
Review sample prototypes and communicate revisions to China team.
Support department efforts at company sales meetings and product line reviews.
Help manage samples, material and color libraries.
Generate illustrations for sample requests, specs and line sheets.
Ensure all design projects and activities are within agreed seasonal calendar timelines and are within budget guidelines.
Help generate seasonal mood boards and supporting visuals, present ranges and trends to internal teams as required.
Maintain product showrooms and material libraries.
Some overseas and domestic travel may be required.
Attend seminars, trade shows, sales meetings and key account meetings as required or directed.
Other duties as requested.

Education / Experience / Abilities:

College degree or one-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Five years of experience as a Footwear Designer.
An elevated level of taste in regard to fashion, trends and footwear.
Advanced skills in Adobe Illustrator and Adobe Photoshop.
Strong experience and proficiency with office computer software (Microsoft Office Suite, data entry systems, email).
Understanding of color and material trends and how these are applied to product ranges.
Ability to identify and solve problems efficiently and quickly.
Ability to work in a fast-paced and sometimes stressful environment.
Ability to multi-task and maintain productivity.
Ability to work independently and in a team.
Positive, flexible team player.
Demonstrates a positive view of role of service to customers, vendors and coworkers.
Excellent illustration, presentation and communication skills.
Ability to interact and communicate with all levels of team; strong, positive interpersonal skills.
Ability to project a calm, professional demeanor while juggling multiple demands and priorities.

Global & Home Shopping Marketing Manager

About the Position

The Global & Home Shopping Marketing Manager will help align efforts to grow and champion the Vionic brand in international markets and through home shopping channels. This will be the primary liaison between internal Marketing/Digital teams, Vionic International and Home Shopping managers and International markets. This role will also help to create, test and roll out sales-driving and key performance initiatives across all home shopping platforms.

Essential Responsibilities:

Deliver timely Marketing Playbook for International and Home Shopping channels.
Develop Marketing plans for each channel and market, leveraging brand assets to drive local results.
Deliver timely and thorough execution of QVC U.S. marketing plan.
Understand the channels’ key selling and launch dates and inform Marketing/Digital teams accordingly.
Introduce the brand to global audiences/markets and align internal groups to support.
Prioritize efforts that will elevate the brand and drive revenue through channels.
Through an appreciation of and respect for diversity in cultures and business customs, guide direction and communications accordingly.

Education / Experience / Abilities:

Bachelor's degree (B.A.) or equivalent in Marketing or International business from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Minimum six years of experience working with a global brand.
Industry knowledge of footwear or consumer soft goods is preferred.
Broad experience across marketing disciplines (especially brand, retail and digital marketing).
Proactive, responsive and decisive. Able to integrate, operate and influence inside and outside the business, building relationships and trust at all levels.
Proven success in working across diverse cultures and geographies.
A passion for making things happen and seeing the results. Ability to prioritize efforts and resources to achieve the best business results for company and partners.
Competence with Microsoft office suite (Word, Excel, Powerpoint). Prefer experience working within project management system (e.g., Basecamp) and shared communication tools (e.g., Evernote, Honey).
Strong communication skills across all methods.
Ability to think strategically and manage through to the details. Proven success in managing multiple projects across varied timelines.
Ability to identify and solve problems efficiently and quickly.
Ability to work in a fast-paced and sometimes stressful environment.
Ability to multi-task and maintain productivity.
Ability to work independently and in a team.
Positive, flexible team player.
Demonstrates a positive view of role of service to customers.

Senior Accountant

About the Position

The Senior Accountant coordinates activities of workers engaged in calculating, posting and verifying duties to obtain and record financial data for use in maintaining accounting and statistical records by performing the following duties.

Essential Responsibilities:

Compile and analyze financial information to prepare entries for general ledger accounts, documenting business transactions.
Analyze financial information detailing assets, liabilities and capital, and prepare balance sheet, profit and loss statement, and other reports to summarize and interpret current and projected company financial position for managers.
Install, modify, document and coordinate implementation of accounting systems and accounting control procedures.
Resolve accounting discrepancies and irregularities.
Prepare for yearly audit and assist with coordination of the audit process.
Make recommendations regarding the accounting of reserves, assets and expenditures.
Conduct studies on improving the organization's accounting operation and submit recommendations to Accounting Manager.
Other duties as requested.

Education / Experience / Abilities:

Bachelor's degree (B. A.) in Accounting from accredited university; or two to four years related experience and/or training; or equivalent combination of education and experience.
Four to six years of experience in the accounting field.
Ability to learn quickly.
Strong organizational, communication and computer skills.
Ability to identify and solve problems efficiently and quickly.
Ability to work in a fast-paced and sometimes stressful environment.
Ability to multi-task and maintain productivity.
Ability to work independently and in a team.
Positive, flexible team player.
Demonstrates a positive view of role of service to sales team and customers.
Industry knowledge of footwear/apparel industry preferred.
CPA or MBA preferred.

Senior Distribution Manager

About the Position

The Senior Distribution Manager is responsible for the strategic direction, management and performance of our finished goods network, which includes distribution for all finished product to both retail and direct to consumer (DTC) customers. This position manages relationships with key business partners, including internal stakeholders, owned and integrated system developers, parcel and freight carriers, and retail sale partners.

Essential Responsibilities:

Develop a distribution organization capable of delivering world-class service, including the new and updated existing SOPs per changing business needs.
Establish the vision and long term strategic plan for our distribution operation in areas of inventory management, shipping, receiving, order fulfillment, facilities, engineering, returns (reverse logistics) and quality.
Execute best-in-class operation, technology and productivity standards and strive for operational excellence, including maximizing ERP capabilities, and ensuring correct transactional and processing between Vionic and 3PL warehouses.
Establish accountability in key processes by creating performance metrics (KPIs), scorecards and smart goals, and then manage the business to meet and exceed these measures.
Build and foster strong cross-functional relationships across the company.
Collaborate with all distribution channels to implement long term and scalable infrastructure.
Partner closely with internal wholesale sales, retail, ecommerce and planning teams to develop contingency plans, ensuring all are aware of site performance, issues and actions and establish processes for maintaining clear and open communication channels.
Assume full responsibility for US distribution P&L - including COGS related to fulfillment and distribution, operating expenses and capital budgeting.
Monitor receiving, shipping and returns activity and review cycle count results and stock audits to ensure inventory integrity.
Review and negotiate 3PL services fees and charges based on volume growth.
Execute chargebacks to 3PL when appropriate.
Oversee the month-end and year-end physical inventory audits, and resolve and reconcile inventories.
Support internal and external audits.
Other duties as requested.

Education / Experience / Abilities:

Bachelor's degree in Business Administration, Supply Chain, Logistics Management and/or 10+ years of related experience and/or training; or equivalent combination of education and experience; MBA highly preferred.
Ten+ years of successful leadership and business acumen a must, preferably in the Apparel/Footwear Industry within the range of $150-300Mil in revenue.
Ten+ years of distribution center, logistics or warehouse and management experience in a complex distribution center environment.
Broad direct to consumer distribution leadership background; DTC distribution leadership in North American markets experience is highly preferred.
Strong working knowledge of omni-channel environment; operational knowledge of distribution and logistics industries, manufacturing processes, quality systems and inventory control with multi SKU levels.
Multi-channel strategy experience, building the operational ability to deliver an exceptional customer experience across all channels.
Proven track record of operational process improvement, deployment of cost savings and initiatives that help scaling the business.
Strong management of customers' returns (reverse logistics) for both ecom and wholesale. Experience setting up a liquidation strategy.
Ability to comprehend, manage and utilize ERP systems or similar warehouse inventory and order management systems and EDI.
High level of proficiency in Microsoft Excel.
Expertise in financial budgeting and forecasting.
Experience working in a brand environment where both wholesale and retail distribution systems operate in tandem.
Hands-on experience managing 3PL relationships.
Exceptional communication skills, both verbal and written; embraces a culture of collaboration and communication.
Strong customer focus and a track record of delivering best-in-class service levels.
Experience managing staff and leading major projects or initiatives required.
Thirty percent travel expected.
Excellent leadership skills.
Ability to identify and solve problems efficiently and quickly.
Ability to work in a fast-paced and sometimes stressful environment.
Positive, flexible team player.
Demonstrates a positive view of role of service to sales team and customers.
Certification in Six Sigma, Operations or Inventory Management desired.

Web Production Specialist

About the Position

The Web Production Specialist is responsible for creating and updating content and assets on Vionic Group web properties (including vionicshoes.com, vasylimedical.com and vionicgroup.com), as well as marketing and transactional emails, utilizing HTML, CSS and graphics production tools.

Essential Responsibilities:

Produce HTML and graphics for Vionic Group websites and digital marketing programs.
Provide weekly, monthly and quarterly support with analytics reporting and monitoring.
Produce and develop campaign and category landing pages utilizing user experience and search engine optimization best practices and internal brand standards.
Create, update and maintain web content in content management system (Magento), monitor (quality control) content on live site and trouble shoot or escalate as needed.
Provide creative assets for banners to be utilized on Vionic sites and for advertising, retargeting and social media.
Perform QA/maintenance of pages to ensure all offers, landing pages, copy, functional and non-functional elements are accurate and operational. Follow-up to resolve issues, and load finished/approved material into content management system.
Manage monthly process for regular content reviews and audits with Marketing Managers; ensure all pages are reviewed on schedule.
Publish timely and accurate digital assets for sharing with international teams.
Collaborate closely with product management, design, writing, marketing and technology development teams.
Provide back-up support for product review approvals and site merchandising.
Other duties as requested.

Education / Experience / Abilities:

Bachelor's degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Two to four years of work in a web production environment.
Expertise in HTML development for desktop and mobile.
Advanced CSS (style sheet) skills.
Experience working in content management systems.
Experience and proficiency with standard office software such as Word, Outlook, web browsers, etc.
Familiarity with email development and campaign management tools.
Intermediate PhotoShop and Illustrator skills.
Knowledge of user experience and digital marketing best practices.
Understanding of social media management.
Basic familiarity with web analytics.
Search Engine Optimization experience a plus.
Experience working collaboratively within a creative team.
Quick learner who can "hit the ground running."
Ability to work in a fast-paced and sometimes stressful environment.
Ability to multi-task, prioritize and toggle between several tasks with ease.
Strong written and verbal English communication skills.
Ability to work independently and in a team.
Positive, flexible team player.
Ability to maintain a positive and pleasant attitude with customers and coworkers at all times.
Demonstrates a positive view of role of service to sales team and customers.
Ability to solve problems efficiently, quickly and with empathy.
Industry knowledge of footwear or consumer soft goods is preferred.

Benefits

We believe in a total value proposition that includes competitive compensation (base and
incentive pay), benefits, a positive work environment, and opportunities for professional growth.
We work hard and we make sure to build in opportunities for teamwork, creativity and fun. Our
comprehensive benefits package includes:

• Medical
• Dental
• Vision
• Long-term disability
• Life
• 401K retirement plan with employer match
• Semi-annual incentive program
• Generous time off program
• Wellness program
• Free shoes
• Friends & family discounts on shoes