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Vionic Group offers life-changing products to the marketplace, helps thousands of customers, and
employs an incredible team of people. We are very proud to be selected as one of the “Best Places
to Work in the North Bay” by North Bay Business Journal for several consecutive years.

Available Positions

We're looking for energetic and talented people to join our team. To apply, please send your resume and cover letter - with the job title you're applying for in the subject line - to: jobs@vionicgroup.com

eCommerce Customer Care Consultant

About the Position

The eCommerce Customer Care Consultant provides exceptional service to all customers seeking knowledge regarding products and purchases. As the "voice" of the Vionic brand, the eComm CCC is instrumental in ensuring our customers have a positive, informative experience.

Due to the direct customer contact involved, the eComm CCC also plays an important role in relaying customer feedback to internal stakeholders regarding issues and trends to help us better understand and react to the needs of our customers.

Essential Responsibilities:

Serve customers through multiple channels including phone, email, social media and chat.
Work in fast-paced environment while maintaining calm demeanor.
Work through customer issues non-scripted; be able to develop your own "voice."
Assist in maintaining Frequently Asked Questions section on our website.
Maintain high customer satisfaction and response rates within one business day.
Represent company in professional manner at all times.
Develop exceptional knowledge regarding our products in order to better serve our customers.
Continually look to improve process to enhance the customer experience.
Help spot trends regarding returns, customer feedback and website bugs.
Other duties as requested.

Education / Experience / Abilities:

Two to three years of experience in a direct-to-consumer serving role - in footwear or apparel a plus!
ECommerce experience is desired, but not required.
Enthusiastic approach to customer service; a love for helping others and exceeding customers' expectations.
Passion for excellence.
Ability to diffuse potential problems and turn them into opportunities.
Understanding of online ordering systems and general processes a plus.
Ability to identify and solve problems efficiently and quickly.
Ability to work in a fast-paced and sometimes stressful environment while maintaining a calm demeanor.
Ability to multi-task and maintain productivity.
Ability to work independently and in a team.
Positive, flexible team player.
Very strong work ethic.
Demonstrates a positive view of role of service to customers, vendors and coworkers.
Very strong skills on the phone and computer including internet.

Graphic Designer

About the Position

The Graphic Designer is responsible for bringing to life the brand's identity through graphic design of brand support. This includes, but is not exclusive to, packaging, collateral, catalogs, trade show graphics, presentations, press kits and more.

Essential Responsibilities:

Under the direction of marketing's Creative Lead, design and create assets across a broad range of our business including packaging, marketing collateral, POP, tradeshow and merchandising materials and banners, as well as internal corporate identity needs and presentations.
Ensure consistent branding and messaging.
Collaborate with the marketing staff, pre-press and project management to create the most effective marketing materials possible.
Maintain attention to detail in design, preparation of mechanicals, and written communications.
Ensure quality and prepare deliverables for handoff to developers, client, printers, etc.
Communicate in a clear, consistent, constructive and positive manner.
Remain abreast of design and marketing trends; share information with the marketing team.
Organize and archive files in a timely and orderly fashion and maintain the creative assets library.
Implement and evolve brand standards and graphic guidelines for internal and external use.
Other duties as requested.

Education / Experience / Abilities:

Bachelor's degree (B.A.) from a four-year college or university; or 8-10 years of related experience and/or training; or equivalent combination of education and experience.
Eight to 10 years of professional experience in graphic design, with retailer or direct-to-consumer lifestyle brand experience a plus.
Solid brand and communication design experience, with exposure to a wide variety of disciplines including brand strategy, identity development, print and digital marketing materials, packaging, merchandising and collateral materials.
Understanding of the target consumer and how to reach them through design.
Experience with initial concept generation through comps, presentations and preparation of electronic pre-press files is expected, with knowledge of printing procedures and requirements.
Experience with digital imagery, Flash and basic knowledge of HTML and CSS.
Ability to manage multiple projects simultaneously and meet deadlines with frequent interruptions and changing priorities.
Extremely detail oriented.
Ability to identify and solve problems efficiently and quickly.
Ability to work in a fast-paced and sometimes stressful environment.
Ability to multi-task and maintain productivity.
Ability to prep all files for print or digital.
Ability to work independently and in a team; positive, flexible team player.
Demonstrates a positive view of role of service to customers.
Industry knowledge of footwear or consumer soft goods is preferred.

Inside Sales Associate – Medical

About the Position

The Inside Sales Associate (ISA) will be responsible for acquisition of new medical accounts and measurable growth of existing medical sales with a focus on direct purchase customers. The ISA will employ sales and marketing strategies by phone, email and direct mail with leads sourced from medical conferences, group purchasing organizations (GPOs), website inquiries, digital marketing and existing customer lists. Target customers include podiatrists, chiropractors, orthotists, sports medicine therapists, home health care stores and professional uniform stores.

All communications and data will be managed through Salesforce CRM. Additional duties will include organizational support for medical trade shows, distributor conferences and sales meetings. The ISA will report to the Marketing and Business Development Manager and work in association with the Medical Sales Coordinator and Director of Medical Sales.

Essential Responsibilities:

New lead management and customer acquisition.
Solicit reorder business.
Meet and exceed monthly and annual quota.
Provide prompt phone/email follow up to all inbound leads and properly document and track sales.
Build and maintain a knowledge base to become expert on products and services.
Utilize and manage Salesforce CRM to track all pertinent information related to the opportunity and effectively manage territory.
Manage lead inbox and respond and distribute leads in a timely manner.
Work cross functionally with field sales in order to drive sales objectives.
Execute and call on all sales campaigns/promotions, new product launch and other sales-related initiatives.
Develop reports on all calls and responses.
Maintain up to date knowledge of Vionic/Vasyli competitive positioning in the market.
Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions.
Support Medical Sales Coordinator with trade show needs.
Other duties as requested.

Education / Experience / Abilities:

Bachelor's degree (B.A.) from a four-year college or university; or one to two years of related experience and/or training; or equivalent combination of education and experience.
One to two years of solid medical or related direct sales background with proven history of quota overachievement.
One to three years of medical selling and telemarketing experience preferred.
Strong listening skills and presentation skills.
Strategic sales capabilities that support selling to medical clinics, private practices and hospitals.
Ability to build strong rapport, establish trust and credibility through a consultative approach, and balance assertive sales follow-up without being overly aggressive.
Proficient with Word, Excel, Power Point, CRM programs and Salesforce.
A self-starter who can effectively work within a strong team culture.
Time management skills - able to manage multiple priorities effectively.
Highly organized.
Ability to work in a fast-paced and sometimes stressful environment.
Ability to multi-task, prioritize and toggle between several tasks with ease.
Ability to identify opportunities that "fall outside the square" and to initiate action to take advantage of those opportunities.
Ability to quickly adapt to change.
Positive, flexible team player.
Ability to maintain a positive and pleasant attitude with customers and co-workers at all times.
Collaborative attitude and team spirit.
Ability to solve problems efficiently, quickly and with empathy.
Knowledge of key medical orthopedic terms.
Industry knowledge of footwear and/or medical soft goods is preferred.

Product Developer

About the Position

Reporting to the Senior Director of Development, the Product Developer is responsible for managing the product creation process from initial concept and spec through to commercialization and production for assigned models, leading to on-time delivery and development according to critical dates, product specification, sustainability, performance, and profitability goals. The Product Developer is an internal leader in footwear development, heading highly complex models and new product introductions.

Essential Responsibilities:

Maintain close collaboration with PLM team, commercialization and key business partners globally.
Provide technical product expertise to brand partners.
Support brand-oriented technical development to sourcing partners in order to assess feasibility and timing of potential innovations.
Develop and establish relationships with new innovative material sourcing and factories to be aware of their latest technologies.
Develop the supply chain execution plan and product feasibility assessment, including preliminary manufacturing, delivery plans and estimated manufacturing costs.
Ensure all new product concepts are fully vetted to meet safety and environmental requirements and legal claims.
Collaborate with design, product line management, product engineering, innovation, costing, materials and manufacturing partners to effectively execute on product development goals and deliverables.
Follow-up with factories in regard to development. Track and facilitate sampling and prototyping for products; identify and address key issues and challenges in manufacturing and plan accordingly to deliver proven and tested product.
Follow-up on production samples such as pre-production samples and top of production samples to confirm accuracy before production is shipped.
Assist with organizing detailed line sheets for each SKU as well as material charts to ensure each season can be documented and easily referenced and organized in our PLM system.
Monitor and communicate progress and challenges throughout the product testing process to meet product integrity requirements.
Other duties as requested.
Note: Candidates must be able to travel internationally.

Education / Experience / Abilities:

Bachelor's degree and minimum of five years of direct relevant work experience.
Relevant experience in spec sheet construction, design translation, product and material.
Experience with pattern engineering and project management is preferred.
Strong understanding of footwear construction, materials and the product creation life cycle.
Seasoned project manager and problem solver – ability to manage complex product launches.
Demonstrated verbal and written communication skills with the ability to clearly articulate goals and objectives.
Strong influencing skills and ability to champion complex projects both cross functionally and vertically within the organization.
Ability to identify and solve problems efficiently.
Ability to work in a fast-paced and sometimes stressful environment.
Ability to multi-task and maintain productivity.
Ability to work independently and in a team.
Positive, flexible team player.
Demonstrates a positive view of role of service to sales team and customers.
Industry knowledge of footwear or consumer soft goods is preferred.

Product Intern

About the Position

The Product Intern coordinates the needs of the Product department with samples, materials, data entry and office administration. This position works across departments in sample tracking/distribution with sales, marketing, operations and customer service.

Essential Responsibilities:

Department Support: Order lunches, book conference rooms, schedule for vendor visits, book department travel, assist with department calendar, order department office supplies, assist with department finances and invoice processing.
Sample Management: Catalogue and store samples. Keep sample rooms updated and current.
Shipment Management: Track sample shipments, unpack and stage shipments that arrive, deliver samples to the correct departments – ops, marketing, medical, sales, customer service. Document FedEx invoices on the tracker for accounting. Follow up with FedEx for any shipments stuck in customs.
Data Management: Update PLM system and Retailer Matrix when advised by product manager.
Material Library: Catalog and organize all material swatch books.
Production Swatches: Organize by season and construction.
Other duties as requested.

Education / Experience / Abilities:

One year certificate from college or technical school; or one year of related experience and/or training; or equivalent combination of education and experience.
Minimum one year working in a fast-paced work environment.
Ability to learn quickly.
Strong organizational, communication and computer skills.
Ability to identify and solve problems efficiently and quickly.
Ability to work in a fast-paced and sometimes stressful environment.
Ability to multi-task and maintain productivity.
Ability to work independently and in a team.
Positive, flexible team player.
Demonstrates a positive view of role of service to sales team and customers.
Industry knowledge of footwear or consumer soft goods is preferred.
Microsoft Office Suite (Excel, Windows, Email, PowerPoint, Contacts), Adobe Acrobat. Adobe Illustrator Suite is preferred.

Recruiter

About the Position

The Recruiter is responsible for full life-cycle recruiting: recruiting, screening and recommending placement of staff by using creative sourcing methods (internal and external). In addition, the Recruiter is responsible for maintaining compensation programs, office safety and security, and the Vionic intranet program, and will provide administrative support for the Executive Team.

Essential Responsibilities:

Recruiting
Partner with hiring manager to determine staffing needs.
Update job descriptions and postings as needed.
Screen resumes, interview candidates (by phone or in person), administer appropriate assessments and reference/background checking, make recommendations for hire (or not hire) and deliver employment offers for both exempt and non-exempt position openings, with the exception of senior level staff.
Serve as an expert for recruiting candidates.
Use traditional and non-traditional resources, such as online job boards, community network websites, social media, industry specific websites, LinkedIn, etc.
Create job postings that are interesting, fun and attention-grabbing.
Develop advertising programs (internal and external) to ensure high visibility with potential candidates.
Follow-up with candidates and hiring managers to obtain feedback regarding recruiting process.
Develop and maintain an excellent relationship with internal and external clients to ensure achievement of staffing goals.
Communicate important employment information during delivery of employment offers (i.e., benefits, compensation, incentive program, etc.).
Work with hiring managers to ensure compliance with all federal/state laws and regulations.
Manage application/resume file and retention according to legal requirements.
Maintain memberships and affiliations with trade/professional organizations related to industry.
Follow-up with all candidates that do not result in a hire while ensuring Vionic culture representation.
Ensure your LinkedIn profile is current.
Communicate new hire information to initiate on-boarding process.

Systems Administration
Update compensation system on monthly basis to include new hires, promotions, separations, pay raises and bonus information.
Update company portal with current information.
Approve all bulletin board postings.
Provide reports as requested.

Safety and Security
Ensure security system is in working order at all times.
Understand phone system and how to make PA announcements.
Meet quarterly with Safety Committee and following building alarm/drill and provide meeting minutes.
Ensure all First Aid cabinets are fully stocked.
Update Safety Committee when a safety team member leaves or moves office locations.
Ensure that Vionic meets all fire and safety code requirements.

Cross-train with other positions in the Talent & Culture department.
Other duties as requested.

Education / Experience / Abilities:

Bachelor's degree (B.A.) from a four-year college or university; five years of related experience and/or training; or equivalent combination of education and experience.
Three to five years of recruiting experience.
Certified PHR or SHRM-CP preferred.
Strong verbal and written English skills.
High level of proficiency in MS Office: Excel, Outlook, PowerPoint and Word.
Ability to identify and solve problems efficiently and quickly.
Ability to multi-task and maintain productivity.
Must be a self-starter.
Ability to work independently and in a team.
Positive, flexible team player.
Ability to maintain a positive and pleasant attitude with candidates and customers at all times.
Embodies Vionic values and behaviors.
Must have a reliable car, valid driver's license, clean driving record and required auto insurance.

Senior Accountant

About the Position

The Senior Accountant coordinates activities of workers engaged in calculating, posting and verifying duties to obtain and record financial data for use in maintaining accounting and statistical records by performing the following duties.

Essential Responsibilities:

Compile and analyze financial information to prepare entries for general ledger accounts, documenting business transactions.
Analyze financial information detailing assets, liabilities and capital, and prepare balance sheet, profit and loss statement, and other reports to summarize and interpret current and projected company financial position for managers.
Install, modify, document and coordinate implementation of accounting systems and accounting control procedures.
Resolve accounting discrepancies and irregularities.
Prepare for yearly audit and assist with coordination of the audit process.
Make recommendations regarding the accounting of reserves, assets and expenditures.
Conduct studies on improving the organization's accounting operation and submit recommendations to Accounting Manager.
Other duties as requested.

Education / Experience / Abilities:

Bachelor's degree (B. A.) in Accounting from accredited university; or two to four years related experience and/or training; or equivalent combination of education and experience.
Four to six years of experience in the accounting field.
Ability to learn quickly.
Strong organizational, communication and computer skills.
Ability to identify and solve problems efficiently and quickly.
Ability to work in a fast-paced and sometimes stressful environment.
Ability to multi-task and maintain productivity.
Ability to work independently and in a team.
Positive, flexible team player.
Demonstrates a positive view of role of service to sales team and customers.
Industry knowledge of footwear/apparel industry preferred.
CPA or MBA preferred.

Senior Distribution Manager

About the Position

The Senior Distribution Manager is responsible for the strategic direction, management and performance of our finished goods network, which includes distribution for all finished product to both retail and direct to consumer (DTC) customers. This position manages relationships with key business partners, including internal stakeholders, owned and integrated system developers, parcel and freight carriers, and retail sale partners.

Essential Responsibilities:

Develop a distribution organization capable of delivering world-class service, including the new and updated existing SOPs per changing business needs.
Establish the vision and long term strategic plan for our distribution operation in areas of inventory management, shipping, receiving, order fulfillment, facilities, engineering, returns (reverse logistics) and quality.
Execute best-in-class operation, technology and productivity standards and strive for operational excellence, including maximizing ERP capabilities, and ensuring correct transactional and processing between Vionic and 3PL warehouses.
Establish accountability in key processes by creating performance metrics (KPIs), scorecards and smart goals, and then manage the business to meet and exceed these measures.
Build and foster strong cross-functional relationships across the company.
Collaborate with all distribution channels to implement long term and scalable infrastructure.
Partner closely with internal wholesale sales, retail, ecommerce and planning teams to develop contingency plans, ensuring all are aware of site performance, issues and actions and establish processes for maintaining clear and open communication channels.
Assume full responsibility for US distribution P&L - including COGS related to fulfillment and distribution, operating expenses and capital budgeting.
Monitor receiving, shipping and returns activity and review cycle count results and stock audits to ensure inventory integrity.
Review and negotiate 3PL services fees and charges based on volume growth.
Execute chargebacks to 3PL when appropriate.
Oversee the month-end and year-end physical inventory audits, and resolve and reconcile inventories.
Support internal and external audits.
Other duties as requested.

Education / Experience / Abilities:

Bachelor's degree in Business Administration, Supply Chain, Logistics Management and/or 10+ years of related experience and/or training; or equivalent combination of education and experience; MBA highly preferred.
Ten+ years of successful leadership and business acumen a must, preferably in the Apparel/Footwear Industry within the range of $150-300Mil in revenue.
Ten+ years of distribution center, logistics or warehouse and management experience in a complex distribution center environment.
Broad direct to consumer distribution leadership background; DTC distribution leadership in North American markets experience is highly preferred.
Strong working knowledge of omni-channel environment; operational knowledge of distribution and logistics industries, manufacturing processes, quality systems and inventory control with multi SKU levels.
Multi-channel strategy experience, building the operational ability to deliver an exceptional customer experience across all channels.
Proven track record of operational process improvement, deployment of cost savings and initiatives that help scaling the business.
Strong management of customers' returns (reverse logistics) for both ecom and wholesale. Experience setting up a liquidation strategy.
Ability to comprehend, manage and utilize ERP systems or similar warehouse inventory and order management systems and EDI.
High level of proficiency in Microsoft Excel.
Expertise in financial budgeting and forecasting.
Experience working in a brand environment where both wholesale and retail distribution systems operate in tandem.
Hands-on experience managing 3PL relationships.
Exceptional communication skills, both verbal and written; embraces a culture of collaboration and communication.
Strong customer focus and a track record of delivering best-in-class service levels.
Experience managing staff and leading major projects or initiatives required.
Thirty percent travel expected.
Excellent leadership skills.
Ability to identify and solve problems efficiently and quickly.
Ability to work in a fast-paced and sometimes stressful environment.
Positive, flexible team player.
Demonstrates a positive view of role of service to sales team and customers.
Certification in Six Sigma, Operations or Inventory Management desired.

Showroom Coordinator

About the Position

The Showroom Coordinator is responsible for the day-to-day coordination of the showroom. The position will also be responsible for preparation of meetings and events.

Essential Responsibilities:

Manage showroom budget.
Receive samples.
Set up displays.
Maintain trade show schedules in partnership with the sales team.
Arrange timely delivery of press/media samples as needed.
Organize catering/hospitality/refreshments.
Work with Sales and Marketing teams on events.
Represent Vionic with customers and Sales Representatives.
Liaison with service providers (maintenance technicians, plant care, caterers, etc.).
Other duties as requested.

Education / Experience / Abilities:

Bachelor's degree (B. A.) from four-year college or university; two years of related experience and/or training (in retail, wholesale, event planning, customer service or administrative support); or equivalent combination of education and experience.
Prior showroom or public relations experience a plus.
Excellent customer service skills.
Strong verbal and written English skills.
Comfortable working with light power tools.
High level of proficiency in MS Office: Excel, Outlook, PowerPoint and Word.
Extensive experience in a telephone-based customer service and customer-facing role.
Ability to identify and solve problems efficiently and quickly.
Ability to multi-task and maintain productivity.
Must be a self-starter.
Ability to work independently and in a team.
Positive, flexible team player.
Ability to maintain a positive and pleasant attitude with customers at all times.
Demonstrates a positive view of role of service to customers.
Ability to solve problems efficiently, quickly and with empathy for customer issues.

Web Production Specialist

About the Position

The Web Production Specialist is responsible for creating and updating content and assets on Vionic Group web properties (including vionicshoes.com, vasylimedical.com and vionicgroup.com), as well as marketing and transactional emails, utilizing HTML, CSS and graphics production tools.

Essential Responsibilities:

Produce HTML and graphics for Vionic Group websites and digital marketing programs.
Provide weekly, monthly and quarterly support with analytics reporting and monitoring.
Produce and develop campaign and category landing pages utilizing user experience and search engine optimization best practices and internal brand standards.
Create, update and maintain web content in content management system (Magento), monitor (quality control) content on live site and trouble shoot or escalate as needed.
Provide creative assets for banners to be utilized on Vionic sites and for advertising, retargeting and social media.
Perform QA/maintenance of pages to ensure all offers, landing pages, copy, functional and non-functional elements are accurate and operational. Follow-up to resolve issues, and load finished/approved material into content management system.
Manage monthly process for regular content reviews and audits with Marketing Managers; ensure all pages are reviewed on schedule.
Publish timely and accurate digital assets for sharing with international teams.
Collaborate closely with product management, design, writing, marketing and technology development teams.
Provide back-up support for product review approvals and site merchandising.
Other duties as requested.

Education / Experience / Abilities:

Bachelor's degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Two to four years of work in a web production environment.
Expertise in HTML development for desktop and mobile.
Advanced CSS (style sheet) skills.
Experience working in content management systems.
Experience and proficiency with standard office software such as Word, Outlook, web browsers, etc.
Familiarity with email development and campaign management tools.
Intermediate PhotoShop and Illustrator skills.
Knowledge of user experience and digital marketing best practices.
Understanding of social media management.
Basic familiarity with web analytics.
Search Engine Optimization experience a plus.
Experience working collaboratively within a creative team.
Quick learner who can "hit the ground running."
Ability to work in a fast-paced and sometimes stressful environment.
Ability to multi-task, prioritize and toggle between several tasks with ease.
Strong written and verbal English communication skills.
Ability to work independently and in a team.
Positive, flexible team player.
Ability to maintain a positive and pleasant attitude with customers and coworkers at all times.
Demonstrates a positive view of role of service to sales team and customers.
Ability to solve problems efficiently, quickly and with empathy.
Industry knowledge of footwear or consumer soft goods is preferred.

Benefits

We believe in a total value proposition that includes competitive compensation (base and
incentive pay), benefits, a positive work environment, and opportunities for professional growth.
We work hard and we make sure to build in opportunities for teamwork, creativity and fun. Our
comprehensive benefits package includes:

• Medical
• Dental
• Vision
• Long-term disability
• Life
• 401K retirement plan with employer match
• Semi-annual incentive program
• Generous time off program
• Wellness program
• Free shoes
• Friends & family discounts on shoes